Meet Our Team
Senior Management Team
Richard Waltier
MBA, CertCII
CHIEF EXECUTIVE OFFICER
Richard Waltier - Director
Current role and experience
As a founding director of the business and a former army officer, I have over 40 years’ experience in risk and insurance. I previously held senior leadership roles in industry, at global insurance brokers Marsh and Willis, before serving on the board of a regional insurance broker prior to establishing Sentio.
With an MBA from a leading British Business School, I have supported plc and owner-managed companies, contributing to their growth and directly implementing risk and insurance programmes to mitigate their risks and improve their risk profiles. I am passionate about the Sentio business and supporting our clients and my own staff, something which I feel many of the larger consolidator brokers have now lost the personal touch for.
Family
I am a family man with a lovely and patient (!) wife Deborah and three boys, although only one has followed me into the insurance sector, working down in Lloyds of London. We also have two dogs which keep us busy.
Activities out of work
Out of the office, I remain very active and enjoy running, skiing, hill walking, and anything on or around water. In 2024, I ran the Barcelona marathon in less than 4 hours (a painful experience) and previously led a team from Sentio successfully completing the 3 peaks challenge within 24 hours. Having completed the challenge now four times, I have said I will NOT make it five!
Favourite Sports Team
The Wolves. My uncle took me to watch them as a boy and whilst my family all support Manchester United (having never been t Manchester!) , I have remained loyal to my childhood team.
If you were a drink, what would it be?
With an eclectic taste, it really depends on the time of the day. Champagne, wine, gin, and a good ale are all favourites. However, let’s say a 12+ year Single Malt Whiskey—it improves with age, is smooth, easy to get on with, and sophisticated in taste. However, it can still give a kick!
Person whom you most admire
Someone many people may not have heard of – Nando Parrado. "Nando" is one of the sixteen Uruguayan survivors of Uruguayan Air Force Flight 571, which crashed in the Andes mountains on 13 October 1972. Stranded and without hope of rescue, he and Roberto Canessa climbed a 4,650-metre (15,260 ft) mountain peak without gear and hiked for 10 days into Chile to seek help, travelling 38 miles. He never gave up, showing enormous resilience and was incredibly determined to save his friends.
Caroline Fairclough ACII, Chartered Insurance Broker
CHIEF OPERATING OFFICER
Caroline Fairclough - Director
Current role and experience
I started life in insurance as many people do by falling into it! I worked for almost 10 years with a regional broker called Clarke Roxburgh who ultimately became Jelf and more latterly Marsh. Since then my career has seen me through regional and global brokers such as Aon until I finally met Richard to co found Sentio Insurance Brokers after realising we share many aspirations for how we wanted a business to be run, namely being client focussed. With over 20 years’ experience in the industry having achieved the designated title ACII, Chartered Insurance Broker, I have developed a range of knowledge for all classes of insurance but my speciality and passion will remain in property and construction. The one thing I have always enjoyed about insurance is that you can learn something new every day and after 20 years I can still say that’s true!
Family
I live with my husband Craig of almost 20 years and more recently my mother has joined us! We moved house to cater for all our needs and more importantly to give more room to our 2 dogs, Rupert and James and 2 cats Oliver and Bertie!
Activities out of work
Craig and I do love to watch films but more recently our activities involve renovating our old (161 year old) farm house. I also take the dogs to Agility and Cannicrossing – where you hook up a harness to the dog and you and put your life into your own hands whilst they pull you along running!
Favourite Sports Team
The only sport I am passionate about is tennis and love to attend Wimbledon. I don’t play and never want to but I thoroughly enjoy watching other people play!
If you were a drink, what would it be?
My friend once described me as champagne – bubbly but with depth and a bit of poshness but she also went onto say I was like Vimto – sweet and strange but still delicious…. Hoping it was a compliment!
Person whom you most admire
This is a really difficult question to answer as there are so many people I have learnt from or aspired to be like over the years! Ultimately I think I would have to say David Attenborough for his conservation work and bringing us closer to the planet and what’s on it so that we can start to understand how to save it.
Anthony Halliburton
BSc (Hons) CertCII
DIRECTOR
Anthony Halliburton - Associate Director
Current role and experience
I have been in the industry for 20 years. My current role as a director is to look after a portfolio of clients with the support of the team. My clients are from a variety of sectors including manufacturing, property, construction and contracting.
Family
At home I have a wife, 2 children and a hamster called sonic.
Activities out of work
Outside of work its either watching sport or spending time with friends and family.
Favourite Sports Team
Aston Villa
If you were a drink, what would it be?
An Old Fashioned, I’m traditional, reliable, and appreciate the simple pleasures in life.
Person whom you most admire
Unai Emery, anyone who can get Villa playing that well gets my upmost admiration.
Adam Haste
CertCII
DIRECTOR
SALONS PRACTICE LEADER
Adam Haste - Director
Current role and experience Now a Director in Sentio, I started in the insurance sector back in 2001 working for some of the largest National and International insurance brokers based in the UK. I have extensive cross class insurance experience across many sectors but am now proud to have built and lead the Sentio Salons business becoming one of the go to insurance brokers in the UK for Hair, Beauty and Aesthetics insurance.
Activities out of work
I love to drive whether two wheels or four. My happy place in recent years has been driving an Italian convertible through the various passes and beautiful scenery of the Lake District, sun shining, stunning views and a beautiful soundtrack. A true escape from everyday considerations.
Favourite Sports Team
Newcastle United. Having grown up in the North East, it couldn’t be any other team!
If you were a drink, what would it be?
Whisky Sour. Traditional and aged with an unexpected fruity undernote.
Person whom you most admire
I know this is all very in vogue now with various companies spawning using his names, however Nikola Tesla. He was a maverick and decades ahead of his time. Championing concepts of wireless networks and sustainable energy production. Unfortunately, his genius was seen more as a threat to the established narrative than a herald of what the future could be. Its only now, some eighty years on from his death that his work is being acknowledged.
Our Team
Ollie Andrews
MARKETING EXECUTIVE Ollie Andrews - Marketing Executive
Current role and experience
I am a Marketing Executive at Sentio. After finishing my A-Levels, I joined Sentio as an apprentice and qualified in digital marketing. I have since continued to help grow Sentio’s online presence and interacting frequently with our diverse range of clients.
Activities Outside of Work
Outside of work, I spend time with my friends and family. You can often find me roaming the Cotswolds!
Favourite Sports Team
I’m not really a fan of any sport but I enjoy watching F1 occasionally.
If you were a drink, what would you be?
Sparkling Water.
Person whom you most admire
Jeremy Clarkson. His genius is almost frightening.
Richard Egan
CertCII
ASSOCIATE DIRECTOR
CLAIMS ADVOCATE
Richard Egan - Associate Director
Current role and experience
Associate Director of Sentio insurance brokers having worked for Lloyds Banking group, Marsh, and Hamilton Bond. The insurance industry is an ever-changing landscape, which means you can never go into auto pilot. Every day is a fresh challenge. Being empathetic and empowering, clients give me job satisfaction, while having a laugh along the way definitely helps!
Family
La familia es todo.
Activities out of work
I love football, golf, hiking and running with my dog, Enjoying great food, drink and company. I'm a member of Toastmasters and the National Trust, a football veteran and a severely handicapped golfer.
Favourite Sports Team
Toon Toon! Newcastle United are my family team - Howay The Lads!
If you were a drink, what would it be?
This feels like a question that you'd get on blind date, so I'll try a witty answer - I’d be one of the cocktails that you get an umbrella in, but I'd be the umbrella, because I've always got you covered!
Person whom you most admire
It's not so much a person that I admire, but people, people that never give up.
Emma Hinchliffe
DipCII
CORPORATE ACCOUNT MANAGER
Emma Hinchliffe - Corporate Client Account Manager
Current role and experience
I have been a commercial insurance broker since 2004. I have worked for a variety of independent, nationwide and international brokers and dealt with all classes of commercial insurance – from property to financial lines.
Family
I live with my long-suffering husband, my mini-me daughter Xanthe and son, Chase.
Activities out of work
I like nothing better than days out with my family and friends. I am a huge fan of stand-up comedy, and try and get out to as many gigs as I can.
Favourite Sports Team
I don’t follow a specific team but I am a big NFL fan
If you were a drink, what would it be?
Raspberry Mojito
Lisa Maddison
CLIENT ACCOUNT MANAGER Lisa Maddison - Client Account Manager
Current role and experience
Over 25 years experience in the insurance industry, including commercial broking, high-net worth personal lines and around 10 years involvement in delegated authority scheme business for the UK veterinary industry.
Family
Proud mum to Jamie, (who is older than I care to admit these days)!
Activities out of work
Cookery, reading, listening to music and avoiding exercise.
Favourite Sports Team
Not applicable – see above!
If you were a drink, what would it be?
A pint of beer. Plain, simple and sufficiently cool. What you see is what you get.
Person whom you most admire
Dr Jane Goodall, for her amazing work with chimpanzees and tireless advocacy for those without a voice.
Georgia Manders
CertCII
CLIENT ACCOUNT MANAGER Georgia Manders - Client Account Manager
Current role and experience
I have worked in insurance since I was sixteen, starting out within a small classic car insurance broker and then moving onto a commercial broker where I was an account handler within their Combined Goods in Transit and Public Liability team. I then moved to Sentio 1st May 2022 where I have become a client account manager for commercial insurance and love my role with them given the variety of clients and the team I work with.
Family
I come from a very loving and big family. On my mother’s side I am one of four siblings and seven grandchildren. I also have six nieces and nephews all from my oldest brother!
Activities out of work
Outside of work, I love to spend time with my family or enjoy going out socially for meals and drinks with friends and family.
Favourite Sports Team
My mother supports Aston Villa and my father supports Birmingham City so I have to support both!
If you were a drink, what would it be?
I’d be prosecco, bubbly and fun but not as sophisticated as champagne.
Person whom you most admire
My Grandad, he is the most hardworking person I know. My grandad has been working since he was 14 and is still working now in his 70’s. (Every year since he was 65 he tells us he is going to retire in April, when April comes around he does not retire). Not only does he work full time, he also creates and builds his own outdoor furniture. My Grandad started out on a low wage, basics skills job to now having a career as an engineer at a paint manufacturer where he has worked since he was 17, I am very proud of him.
Dean Nelson
ACII
ASSOCIATE DIRECTOR
Dean Nelson - Associate Director
Current role and experience
I provide professional advice and support to wide range of clients (property developers and investors, construction, contractors, logistics, professions, engineering and more). Assisting with claims to ensure co-operation and clear communication between client and insurer. Attend on site surveys and meetings to protect client’s interests and challenge insurers when necessary. Collect lunch for team on Fridays.
Worked for a household name insurer for the first 11 years of my career. Since then worked for various insurance brokers ranging from small to national and also, on a short-term contract, as Insurance Manager at a global engineering company with it’s own Captive Insurance Company.
Family
Married to Sandra with son and daughter. 2 other children from previous marriage and 3 grandsons. Very lucky!
Activities out of work
Listening to music, watching movies, walking, cooking and reading.
Favourite Sports Team
Birmingham City FC = KRO!
If you were a drink, what would it be?
Wine – sophisticated and complex but hard to deal with at times.
Person whom you most admire
Peter Griffin (Family Guy)
Alistair Ralph
CertCII
CLIENT ACCOUNT MANAGER
SENTIO SALONS
Alistair Ralph - Client Account Manager
Current role and experience
I am responsible for developing strong relationships with existing and potential clients, specialising in the hair & beauty sector now having 4 years’ experience in the industry although it feels like 40!
Family
My wife Ela and our daughter whom some say are my clone, Gia.
Activities out of work
I am a regular golfer and work at my local boxing club coaching the youngsters in the community. I also have a season ticket for the best football club in the world!
Favourite Sports Team
Birmingham city KRO
If you were a drink, what would you be?
An Espresso Martini, full of energy but with a little bit of class!
Person whom you most admire
On sporting credential, it must be Tiger Woods. What he has done in the game of golf is incredible! Even with all the challenges he continues to face he is still competing for majors, this to me just shows pure grit, determination, and sheer class.
Stewart Richards
CLIENT ACCOUNT MANAGER Stewart Richards - Client Account Manager
Current role and experience
I am a client manager at Sentio and have been in the insurance industry for 5 years now. I am currently working towards my CertCII qualification and enjoy working with clients across a number of different industry sectors.
Family
I live at home and have a Romanian rescue dog called Charlie.
Activities out of work
Outside of work I enjoy going to live music events and festivals, spending a lot of my free time with my friends.
Favourite Sports Team
WRU – The Welsh National Rugby Union team
If you were a drink, what would it be?
I would be a cup of tea. Sweet, strong, and always hot.
Person whom you most admire
Robert Kiyosaki. An author and businessman who went from rags to riches and is now teaching people about financial literacy.
Sophie Robinson
CertCII
CLIENT ACCOUNT MANAGER
Sophie Robinson - Client Advisor
Current role and experience
I started at Sentio Insurance Brokers as an apprentice and have now become a fully-fledged insurance broker gaining her CII qualification. My role as a client account manager at Sentio has introduced me to a wide range of insurance solutions that are available to our clients across many sectors.
Activities outside of work?
Going to concerts, seeing friends, travelling, drinking, eating, and looking after my fur baby Milo.
Favourite sports team?
My football team is Manchester United, and my formula one team is Mclaren.
If you were a drink, what would you be?
Pickle juice. Secretly liked by many.
Person who you most admire?
Harry Styles. No explanation needed.
Chris Sly
ASSOCIATE DIRECTOR
HOSITALITY PRACTICE LEADER
Chris Sly - Associate Director
Current role and experience
With a degree in Economics from Aberystwyth, for the last 10 years within insurance Chris has specialised in supporting Hospitality business and now heads up the Sentio Hospitality practice. He supports a wide variety of Hospitality clients dealing with pubs, restaurants, nightclubs, hotels, and even takeaways. He understands the risk exposures venues face and is experienced in assisting clients mitigate their risks.
Activities out of work
Getting out in my campervan, running, cycling, surfing, going to gigs and playing music.
Favourite Sports Team
Huge England fan once they’re past they’re past the group stages.
If you were a drink, what would it be?
A friend jokingly said Jager bombs, because I was fun when we were younger, but everyone’s sick of me now!
Sophie Whittaker
CLIENT ACCOUNT MANAGER
SENTIO SALONS
Sophie Whittaker - Client Account Manager
Current role and experience
I am a Client Account Manager and have 3 years experience in commercial insurance specialising in health, wellbeing, and beauty.
Family
I am the Youngest in my family.. enough said!
Favourite sports team
NFL Girly… supporting Dallas Cowboys.
Activities out of work
Spend my time playing netball, traveling, and going to (bottomless) brunch.
If you were a drink, what would it be?
Baby Guiness – cute, expensive and everyone can’t have enough of me…
Person whom you most admire
The person who invented baby Guinness